Senior Program Manager
Melissa is a program and project management leader in the broadband sector pushing for affordable, high-quality internet for all.
Prior to joining HR&A, Melissa was Director of Program Management at the Universal Service Administrative Company (USAC) for the Lifeline, Emergency Broadband Benefit (EBB), and Affordable Connectivity Programs. Melissa ran the project management office that orchestrated the launch of the temporary EBB program and then transitioned to the longer-term, $14 billion Affordable Connectivity Program. These programs provide monthly discounts on internet service to millions of households. Melissa worked alongside federal partners to build application and program management systems, identify and resolve consumer and industry challenges, and track program goals. She executed strategic communication and outreach strategies to build program awareness and improve consumer experience.
Melissa holds a Bachelor of Science in Finance from Virginia Tech and a Master of Historic Preservation from University of Maryland.