NYC Internet Master Plan

NYC’s groundbreaking Internet Master Plan lays the foundation for more equitable internet infrastructure, unlocking private sector innovation to connect all New Yorkers to expanded economic opportunity.


High-speed internet access is the seminal infrastructure of the 21st Century and will shape the future of New York City. If made affordable and accessible to everyone, broadband can be a lever for increasing opportunity for residents, expanding the City’s position as a global economic leader, and supporting NYC as the fairest big city in America. Failure to connect all New Yorkers all but guarantees that some portion of the population will be left behind.


Broadband connectivity is a prerequisite to economic inclusion, yet nearly one third of NYC households (29%) currently do not have broadband in their homes. A striking 18% of city residents—more than 1.5 million New Yorkers—have neither a mobile connection nor a home broadband connection, yet both are required for full connectivity. Choice among residential broadband providers—a key driver of affordability, performance, and privacy—is limited relatively wealthy and dense neighborhoods. Today, commercial fiber is concentrated in Manhattan, starkly disadvantaging the economic viability of the City’s outer boroughs.



HR&A worked with the Mayor’s Office of the Chief Technology Officer (MOCTO) to identify challenges, opportunities, and ambitions to deliver broadband infrastructure in New York City. We led an interdisciplinary team to craft an expansive outlook including:

  • A future-proof approach to infrastructure design and delivery
  • Strategies to leverage City assets for broadband use, creating value for public and private partners
  • A preferred business model and recommended public-private financing strategy for implementation
  • A governance strategy that consolidates oversight and reflects broadband’s status as core infrastructure
  • A benefits case for ubiquitous, affordable broadband, quantifying the economic and fiscal impacts associated with greater access for households, businesses, and improved municipal services
  • Potential initial implementation approaches that quickly make a difference in the lives of New Yorkers and serve as meaningful steppingstones to a longer-term implementation roadmap



The HR&A team’s research, findings, and recommendations have shaped the City’s first ever Internet Master Plan, released in January 2020.


The plan charts a path to expand the City’s role in broadband infrastructure and service delivery by facilitating public partnerships to fill gaps in the market, close the digital divide, and deliver universal, affordable broadband to all New Yorkers. The plan has been lauded by experts in the telecommunications and public policy. In a Brookings article titled “New York City and the FCC have two very different plans for expanding broadband access”, Nonresident Senior Fellow, Blair Levin praised the Internet Master Plan’s novel approach to combating broadband challenges through multi-stakeholder partnerships and prioritized problem-solving.


Reliable high-speed internet is a prerequisite for full participation in our society; when COVID-19 hit, home broadband became undeniably essential. In May 2020, the City established the Universal Solicitation for Broadband (USB), a new procurement strategy outlined in the Internet Master Plan, with a Request for Expressions of Interest (RFEI) for ready-to-deploy ideas for free and low-cost internet service to New York City Housing Authority (NYCHA) residents.


In July 2020, the City doubled down on universal broadband to advance racial inclusion and equity through COVID-19 response and recovery. Mayor Bill de Blasio announced the acceleration of the Internet Master Plan, committing $157 million to expand affordable broadband access to 600,000 New Yorkers, including 200,000 NYCHA residents. New York City’s commitment and strategy is among the boldest plays of any city in the country to achieving universal broadband.


Check out the full Internet Master Plan here and read coverage from national and local news sources including, Gothamist, City & State, Next City, State Scoop, Ars Technica and CNET.


For questions and inquiries, please contact Danny Fuchs at or (212) 977-6171.

The Ion Innovation District Master Plan and Development Strategy

HR&A is serving as strategic partner and development advisor to Rice Management Company, which manages the Rice University Endowment, for both The Ion and broader 16-acre Ion District, overseeing real estate and programmatic development of the project with the goals of creating a thriving and inclusive tech ecosystem in Houston.

Beginning in 2018, HR&A managed the recruitment of a planning and urban design team and the development of a master plan that prioritizes the public realm, creates investment value over time, and supports the resilience of the Houston economy. The plan draws on an examination of precedent innovation districts across the country, assessment of market supply and demand in Houston, and cutting-edge urban design and open space planning. At full buildout, the project will include 3-5 million square feet of mixed-use development

To catalyze the District, HR&A managed the design and development process of The Ion on behalf of RMC by overseeing the transformation of the 266,000-square foot former Sears Department Store into an innovation hub to bring Houston’s entrepreneurial, corporate, academic, investment, and community members together. HR&A led the financial planning, tenanting strategy, programming, operator solicitations and partnership development, community engagement, and branding processes to ensure that the building benefits its neighbors by fostering an inclusive, welcoming neighborhood and creating equitable economic opportunities. The Ion now houses classrooms, a large forum staircase for events and programming, flexible workspaces for startups and investors operated by Common Desk, and offices for major tech tenants, including Microsoft and Chevron Technology Ventures. The Ion is also now home to three minority-owned restaurants. HR&A also supported RMC and its community partners in developing a Community Benefits Agreement signed with the City of Houston. Concurrently, HR&A provided the analysis underlying a substantial development agreement between Rice Management Company and the Midtown Tax Increment Reinvestment Zone that will support district infrastructure.


In Spring 2022, RMC, the City of Houston, and its partners celebrated the official grand opening of the Ion. With The Ion fully operational, HR&A is now supporting RMC in the selection of a development partner for the next phase of the 16-acre District. This work includes drafting solicitation documents, marketing the project to potential developers, reviewing proposals, and advising on partner selection and negotiation. Already, the Ion District is home to Greentown Labs, Houston’s first climate-tech incubator and a development partner for the next phase of the District is expected to be announced in 2023.