Practice Operations Manager- Broadband and Digital Equity

ABOUT US | HR&A Advisors, Inc. (HR&A) is an industry-leading real estate, economic development, and public policy consulting firm that helps create more equitable, resilient, and dynamic communities. Our work turns vision into action through rigorous analysis, strategy development, and implementation planning. HR&A professionals come from a variety of backgrounds; we are former city officials, lawyers, planners, architects, and economists. We are passionate about increasing the vitality of urban life.

HR&A is proud to be an employee-owned company and is committed to building a diverse workforce while centering issues of equity and inclusion in the work that we do. In 2020, we convened an Anti-Racism Task Force to lead the development of internal equity initiatives and strategies to incorporate equity more effectively into our client work; this work is ongoing.

For more information, visit our website at

The Broadband and Digital Equity Team at HR&A is focused on empowering communities to shape their broadband future and develop stronger digital equity ecosystems. We recognize that internet infrastructure investments and adoption programs are foundational to more equitable economic development, education, healthcare, and civic life. We work with leaders in all levels of government, civic institutions, community-based organizations, and philanthropy to design and deliver bold system changes that foster broadband equity and digital inclusion. This work is often conducted as part of the Broadband Equity Partnership (, a partnership that HR&A has with CTC Technology and Energy.


HR&A is seeking to hire to support the Broadband and Digital Equity Practice in our growing work in the public interest broadband ecosystem. The Practice Operations Manager- Broadband and Digital Equity will report to the Partner-in-Charge and will work closely with various team members across the firm. This position will be based on one of HR&A’s offices across the country, with a preference for New York, and the flexibility for some remote work.

The ideal candidate is interested in business administration and growth. They know how to get things done efficiently, have experience working in a fast-paced and dynamic office environment, and demonstrated capacity to manage, organize, and multi-task while possessing strong teamwork, communication and time management skills.


  • Review all contracts with clients, subcontractors, and independent contractors for appropriate standards and compliance; ensure consistency in contracting processes across the business; flag/escalate terms for review as needed; coordinate review/redlines to support negotiations, maintain version control, prepare final contracts for execution by Partner
  • Track team staff utilization and make recommendations for resource planning
  • Support business development: edit and maintain updated copies of staff resumes and bios, firm profiles, project qualifications, and other business development assets; draft, edit, and customize relevant materials for new pursuits
  • Prepare and submit accurate invoices to clients, track submission and payment status against contract budgets, engage clients regarding outstanding payments
  • Manage all invoicing and payments for the business, including requesting, reviewing, and coordinating approval of invoices from subcontractors and independent contractors
  • Manage business expenses (e.g., subscriptions, memberships, tech tools, etc.); secure relevant approvals and handle payment logistics
  • Provide support and manage administrative tasks for the Partner-in-Charge (i.e., managing phone calls, calendaring, task tracking, light project management)
  • Liaise with HR&A accounting team to process all invoice payments
  • Manage and maintain business-related forms, certifications, registrations, licenses (e.g., Secretary of State authorizations to do business in various states)
  • Manage or support special projects for the Broadband and Digital Equity practice


QUALIFICATIONS We seek a candidate who is a highly motivated, responsible individual with a strong capacity to work independently and collaboratively and who can handle complex projects and processes.

  • 3-6 years of previous experience in project or program management, operations, human resources, finance, or strategy roles, with experience working on complex projects and collaborating across multiple teams
  • Experience managing and reviewing contract terms and conditions
  • Strong communication skills, especially with a remote/distributed team
  • Organized and detail-oriented, able to juggle multiple types of work simultaneously and quickly context-switch
  • Passion for building and optimizing systems
  • Excited to learn quickly on the job, comfortable asking lots of questions
  • Creative problem-solver and self-starter, able to push forward priorities without extensive executive guidance
  • Can-do attitude, no job is too small
  • Good with Excel/Google Sheets; has a knack for quickly figuring out how to use new or unfamiliar online tools and platforms
  • Good business and ethical judgment; can handle sensitive or confidential business information with tact and discretion



  • Passion/demonstrated interest in broadband and digital equity
  • Past experience with government contracting and/or in a consulting environment


COMPENSATION | The salary for this position is $66,500 – $82,000, based on qualifications and experience.  We are an employee-owned company, meaning you will have the opportunity to benefit from the firm’s growth over time through participation in our Employee Stock Ownership Plan. Each year, the firm will contribute funds to this long-term wealth-building account and may make contributions to other retirement accounts. We also provide a comprehensive benefits package that goes well beyond coverage of 90-95% of healthcare premiums, dental and vision coverage. ​​​


HOW TO APPLY | HR&A is committed to attracting and retaining a talented, diverse, competitive team of professionals dedicated to solving the challenges of urban life. Women, people of color, members of the LGBT community, individuals with disabilities, and veterans are strongly encouraged to apply.

Please submit your resume and cover letter here.

Please note that applications without a cover letter will be discarded. Please limit your resume and cover letter to one page each.

We ask that you submit a version of your resume that has your school information removed. There is no need to reformat your resume, and you should leave your degree (e.g., “B.A. Economics”). But please remove all undergraduate and graduate school name references. This request is part of our ongoing work to build a hiring system that is free from bias and based on candidate merit and performance in the hiring process.